జర్నల్ ఆఫ్ టూరిజం & హాస్పిటాలిట
అందరికి ప్రవేశం

నైరూప్య

Exploring the Effect of Staff Achievement on Job Satisfaction in Hong Kong Residential Clubhouse

Harmania, H.M. Lo and Nessa, H.C. Li

Housing is one of the hottest topics in Hong Kong, a city with high population density, 7.24 million residents in mid-2014, and less land. Therefore, a high concern of housing issue and housing development direction occurs in recent years. Residential clubhouse becomes a selling gimmick of the private housing in spite of the unit itself. There are several reasons making residential clubhouse becomes a popular item in the private housing sector. The selling price of each unit can be set higher if there is a clubhouse services in the private housing sector.

A sound human resource supply is expected as there are several leisure and recreation management diploma or bachelor degree programmes offering in Hong Kong, which should be formed a positive relationship under an increasing demand in the industry. However, the fact is hiring staff or retaining staff in residential clubhouse are always difficult. Job satisfaction is one of the important indicators towards staff recruitment and retention. There may be tons of reasons affecting residential clubhouse staffs’ job satisfaction and it is necessary to find them out to rectify the situation. Many researchers had been discussed factors affecting job satisfaction in other fields, but not in the residential clubhouse industry. Most of the researchers agreed achievement, job content, salary, interpersonal relationship, firm size, fringe benefit are the affecting factors. In this paper, achievement including work empowerment, work autonomy, recognition and reward, opportunity of position promotion, sense of self-professional status, and personal future development will be examined and explained in details in affecting job satisfaction and intended turnover rate in Hong Kong residential clubhouse. National Intramural Recreational Sports Association (NIRSA) 2009 Campus Recreational Sports Professional Staff Survey was adopted with several amendments to ensure the questions are well fit to Hong Kong situation.

Significant difference was found in result of the flexibility on work arrangement among gender, open communication among age group and opportunity of promotion among different educational level. Moderate correlation of most of the sub-factors under staff achievement was found, and the opportunity of rank promotion and fringe benefit perks had the higher correlation among the others. Hence, it is suggested improving physical reward, training and learning, and recognition practice can help enhancing job satisfaction.

Research results could help the practitioners to understand the current situation as this topic has not been discussed in Hong Kong before and this research study is the pioneer in exploring the satisfaction issue by one of the big factors, staff achievement in the residential clubhouse field.